FAQ on Campus Computing

Desire2Learn: Ursuline’s Online Learning Management System

As of Spring 2014 all Ursuline courses have at least a syllabus and a grades within Desire2Learn, and many courses have a significant amount of content and activities within the system as well. To access Desire2Learn visit: https://ursuline.desire2learn.com

Recommended Browser for Desire2Learn and Ursuline Online Systems

The internet landscape is changing constantly, and technology companies are always in a race to keep up. As a result, sometimes one browser or another tends to work better for different systems. Whether you use Internet Explorer, Mozilla Firefox, Google Chrome, Safari, or another browser, the most important thing is to makes sure your browser is up to date with the latest version.

In addition to keeping your browser updated, we suggest you have more than one browser installed on your computer. A good starting place with a PC is Internet Explorer and Mozilla Firefox. If you have a Mac, Safari and Mozilla Firefox is the equivalent.
The following Ursuline Systems have specific recommended browsers:
Desire2Learn – Mozilla Firefox
Astra Calendar – Mozilla Firefox
Visit the following link to download Mozilla Firefox:

System Requirements for Desire2Learn

The best way to see if your computer is up to date is to run the System Check on the D2L home page.

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What type of computer do I need for my classes?

There are so many choices today, the best answer is that you should get what meets your needs in terms of how you use it, where you use it, and how much you are willing to pay.

However, if you are teaching a course or taking a course with a large amount of online work it is important that you have a laptop or desktop. Just having a Smartphone or tablet is not enough for you to be successful in the course.


Ursuline Email Policy

Ursuline College has established email as a primary vehicle for official communication with students, faculty and staff. Each admitted student and active faculty and staff member is assigned an official Ursuline College email address by Computer Information Services (CIS) according to a naming convention regulated by CIS. All official college email communications will be sent to the assigned ursuline.edu address, including but not limited to communications from faculty to students registered in their classes and from administrative units to students.

The College expects that registered students, faculty and staff will receive and read email in a timely manner. Failure to receive and read College communications delivered to official email addresses in a timely manner does not absolve recipients from knowing and complying with the content of such communications.

Students, faculty and staff may redirect their official Ursuline College email address to another address, such as @outlook.com, @icloud.com, or @gmail.com at their own risk. The College is not responsible for the handling of email by other service providers. Having email redirected does not absolve recipients from knowing and complying with the content of the communication sent to their official College email address.
Improper use of computing systems, including email, as described in the Acceptable Use Policy is prohibited and may result in disciplinary action.

Approved: President’s Council, 5-7-14

Important Information about Computer Printing Allowance

Ursuline College provides 500 pages of free b&w printing to each student each semester including Fall, Spring, and Summer semesters. Beyond that, the College may charge students 10 cents per page for b&w and 25 cents per page for color.

All student logins are connected to PCOUNTER, a system whereby the student will receive a popup each time they print. The popup will inform the student of his or her current printing balance compared to her quota. Amounts do not carry over. This is one of the “green” initiatives the college has implemented.
The message will read:

Hello username, your balance is $50.00. Once your balance is less than 0 you will be charged $0.10 per B/W page and $0.25 for color. Cost of this job is $0.40

The above message therefore reads, that the student began with $50.00, as all students do at the start of the semester. The student will be deducted $0.40 from the balance for this particular print job equivalent to four b&w pages. Only once a student’s balance goes below $0.00 will the student be charged for additional printing. Overage is posted to student’s college bill at end of the semester.

Where can I get help with technology questions?

Ursuline has a large library of online help guides on many subjects. Visit OnlineatUrsuline.wordpress.com to access this library. Use the tabs on the navigation bar or the search box to help find what you are looking for.

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You can also access Atomic Learning, a large online library of tutorial videos for more than 200 common applications. Use your Ursuline username and password when prompted to log in. To access Atomic Learning, from OnlineatUrsuline, click on Help Topics then choose Atomic Learning.

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From within Desire2Learn you can also access Atomic Learning as well as the D2L help guides for students and instructors. From any page within Desire2Learn, on the gray navigation bar choose Help Topics. Then, choose the desired help guide.

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How can I contact Tech Support?

Ursuline College Help Desk provides technical support services for current students, faculty, and staff.

How to contact the Ursuline Help Desk

The best way to contact the Ursuline College Help Desk is to email helpdesk@ursuline.edu, Ursuline Helpdesk. You can also call the helpdesk at 440-684-6013.

Please include your name, location, and phone number as well as a thorough description of what your problem is. We prefer you send the request form your Ursuline email address because that will allow us to connect your case with your user information. However, if you are unable to access your Ursuline email you can submit a request from any email address.

What happens next?
After you click submit, your issue goes immediately into a queue for attention. Your issue will be routed to the best group of analysts to solve your problem. You will receive an email with instructions to help you solve the problem or possibly ask more questions about the issue you hare having.

When can I expect my response?
After you submit your issue, you can expect a response back during the hours the Help Desk is open. During times the Help Desk is open, you will usually receive a response within four hours for Urgent requests, and eight hours for Normal requests. The Help Desk is open 8am to 5pm, Monday through Friday.

How do I change my password?

All of your Ursuline computer system usernames and passwords are the same. If you need to change your password follow these steps from any computer on campus:

  1. Log on to an Ursuline computer on campus.
  2. On your keyboard hold down the Ctrl key, the Alt key and the Delete key all at the same time.
  3. Choose Change Password.
  4. Follow the directions to enter your old password, a new password, and then the new password again to confirm.

If you are not on campus and you need to change your password please email or call the helpdesk.

How do I access my email?

To access your Ursuline email, visit https://login.microsoftonline.com/. Enter your Ursuline email address, including @ursuline.edu, and your password.

How do I access my Ursuline Office 365 email on my Smartphone?

Use the following information based on whichever type of smart phone you use.

iPhones, Android, and Window’s phones all need the following server address: outlook.office365.com

For more info about your specific phone, visit: http://wp.me/p4gGuE-3U

Do I need an office program for my computer?

In order to be a successful student you do need a word processing, presentation, and spreadsheet program. Microsoft Office is the de facto standard for creating documents. All Ursuline students have access to the basic web version of Word, Power Point, and Excel through their Office 365 account. Or, you can purchase the full version of Microsoft Office at a discounted student price through the bookstore: www.ursuline.bkstr.com.

Visit OnlineatUrsuline.wordpress.com for more info about the online version of Office.

How to avoid being a victim of phishing email scams

The Internet is a public place. Internet email addresses are public information. Do not be fooled into thinking you are on a private, totally secured network. It is good to keep in mind that the Internet is a public place where you don’t always know for sure with whom you may be speaking, or who all may be listening. Please keep that in mind, particularly related to PHISH emails.

10 Rules for How to Avoid Identity Theft from PHISH email

  1. Never give your passwords out for any reason!
  2. Phish is a spam email that relies on user naiveté to capture your login and use it for bad purposes such as sending spam from your mail account.
  3. Don’t ever email your password to anyone.
  4. Don’t give out your password no matter who claims to need it.
  5. Never give your passwords out for any reason!
  6. Be wary of emails sent to you by someone you don’t know.
  7. Be wary of official sounding emails that are from someone you do or do not know asking for your password. DO NOT GIVE OUT YOUR PASSWORD.
  8. Even if the requester claims they are your webmail administrator, do not give out your password.
  9. SPAM emails do get through to your inbox. Delete them. Do not reply to them.
  10. Legitimate network administrators will never ask you for your password. They will provide a way for you to change it. They will never ask you for it.
  11. Protect your identity and your reputation when you are online, just as you do in everyday life! Give no one your password.

Thoughts on staying safe on the Internet

The Internet can provide tremendous opportunities for meeting new people, sharing your thoughts and hopes, and establishing lasting friendships. However, it is good to keep in mind that the Internet is a public place where you don’t always know for sure with whom you may be speaking, or who all may be listening. If you keep that in mind, you will no doubt have a safe experience on the Internet.

10 Rules for Staying Safe on the Internet

  1. Don’t share confidential, personal information on blogs or other message boards.
  2. NEVER respond to an email that asks you to verify an account number or credit card.
  3. Don’t give out any personal information such as your telephone number, your home or college address, where you work, etc…
  4. Never give your passwords out for any reason!
  5. Be wary of emails sent to you by someone you don’t know.
  6. Pay attention to the pictures you are posting on the internet. Ask yourself if you would show that picture to your parents?
  7. When shopping on the Internet prefer site that are well known, such as Amazon, for example.
  8. Downloading music or movies without paying could have unintended consequences. Please visit: org
  9. Don’t talk to strangers on the Internet.
  10. Protect your identity and your reputation when you are online, just as you do in everyday life!


CALEA Compliance

Ursuline College complies with federal regulations related to communications support for law enforcement.
CALEA Compliance statement

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